Return Policy

Last Updated: July 2026

At eBabui, we want every customer to shop with confidence. If you are not satisfied with your purchase, you may request a return according to the policy below.

1. Return Eligibility

You may return a product if:

1. You received the wrong item.
2. The product is damaged or defective.
3. The product has missing parts or accessories.
4. The product is significantly different from its description.
5. 
   

2. Return Timeframe

Customers must request a return within 7 days of receiving the product.

3. Return Conditions

To qualify for a return:

1. The product must be unused and in its original condition.
2. All original packaging, tags, manuals, and accessories must be included.
3. A valid order number or proof of purchase must be provided.
4. 
   

4. Non-Returnable Items

The following items cannot be returned:

1. Used or damaged products caused by the customer.
2. Products without original packaging.
3. Personal care or hygiene products that have been opened.
4. Digital products, gift cards, and downloadable items.
5. Clearance or final sale items (unless defective).

5. Return Process

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Follow the return instructions provided by our support team.
4. After receiving and inspecting the product, we will notify you of the approval or rejection of your return.

6. Return Shipping

If the return is due to our mistake (wrong or defective product), eBabui will bear the return shipping cost. Otherwise, the customer may be responsible for the return shipping charges.

7. Exchanges

Eligible products may be exchanged for the same item or another product, subject to stock availability.

8. Contact Us

For return-related assistance, please contact our customer support team.